SHIPPING POLICY

1. WHERE WE SHIP

Hytzone delivers to the destinations that are currently enabled and available during checkout.

If a delivery destination cannot be selected or accepted during checkout, we are not currently able to accept an order for delivery to that destination.

Available delivery areas may change as our fulfilment and delivery arrangements change.

2. SHIPPING OPTIONS AND COSTS

The shipping methods available for your order, together with any delivery charges and estimated delivery times, are shown during checkout before you complete your purchase.

Available shipping options may vary depending on the delivery address, products ordered, order value, carrier availability, and other fulfilment factors.

The shipping information shown at checkout for your specific order takes priority over general estimates elsewhere on the website.

3. DELIVERY TIMES

Delivery times shown during checkout or in order communications are estimates under normal delivery conditions.

Delivery may occasionally take longer because of carrier delays, public holidays, unusually high order volumes, weather, transport disruption, incorrect delivery information, or other circumstances outside our reasonable control.

If a significant delay affects your order, your statutory consumer rights remain unaffected.

4. ORDER PROCESSING AND DISPATCH

Once an order has been accepted, it will be prepared for dispatch through the fulfilment arrangement assigned to that order.

The dispatch location, fulfilment provider, and carrier may vary depending on the product, stock availability, delivery destination, and operational arrangements.

Any updated delivery information provided during checkout, in an order confirmation, or in a dispatch notification should also be taken into account.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your delivery information carefully before completing checkout.

If you notice an error after placing an order, contact Hytzone as soon as possible through the Contact page. We will try to help, but an address change cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

Where permitted by law, additional costs resulting from an incorrect address, refused delivery, or failed delivery caused by information supplied by the customer may be charged to the customer.

6. TRACKING AND DELIVERY INFORMATION

Where tracking is available for a shipment, tracking or delivery information may be provided through the order confirmation, dispatch notification, carrier communication, or other order updates.

Tracking information can sometimes take time to become active after a parcel has been handed to the carrier.

7. DELIVERED BUT NOT RECEIVED

If tracking shows that an order has been delivered but you cannot locate it, first check the delivery location, household members, neighbours, or any safe place used by the carrier.

If the parcel still cannot be found, contact Hytzone through the Contact page so the delivery can be reviewed.

Nothing in this section limits your statutory rights concerning delivery and the risk of loss for consumer purchases.

8. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERY

If your order arrives damaged, contains the wrong product, or appears incomplete, contact Hytzone as soon as reasonably possible through the Contact page.

Please keep the product, packaging, and any relevant delivery information until the issue has been reviewed. We may ask for photographs or other reasonable information to help resolve the matter.

Your statutory rights for defective or non-conforming goods remain unaffected.

9. CROSS-BORDER DELIVERY, TAXES, AND CUSTOMS

Where cross-border delivery is available, taxes, customs requirements, import charges, or similar costs will be handled or displayed as required by applicable law and the information presented during checkout.

Any customer responsibility for charges connected with a delivery will apply only where it is lawfully due and has been communicated as required.

Nothing in this section limits mandatory consumer rights.

10. CONTACT

Hytzone is operated by:

Moxemi UG (haftungsbeschränkt)
Heinrich-Delp-Straße 54
64297 Darmstadt
Germany

Registered seat: Frankfurt am Main
Commercial Register: Amtsgericht Frankfurt am Main
Registration Number: HRB 141507

For shipping questions, please use the Contact page on Hytzone.