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PRIVACY POLICY
1. ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit Hytzone, place an order, contact us, or otherwise use our online store.
Hytzone is operated by:
Moxemi UG (haftungsbeschränkt)
Heinrich-Delp-Straße 54
64297 Darmstadt
Germany
Registered seat: Frankfurt am Main
Commercial Register: Amtsgericht Frankfurt am Main
Registration Number: HRB 141507
Moxemi UG (haftungsbeschränkt) is the controller responsible for the processing of personal data through Hytzone.
You can contact us about privacy matters through the Contact page on Hytzone or by writing to the postal address above.
2. PERSONAL DATA WE COLLECT
Depending on how you use Hytzone, we may collect the following categories of personal data:
Order and contact information
This may include your name, billing address, delivery address, email address, telephone number if provided, order details, and communications relating to your purchase.
Payment information
Payments are handled through the payment methods and payment service providers made available during checkout. Payment providers may process payment account, card, authentication, billing, and transaction information in accordance with their own privacy practices.
Communications
If you contact us, we may process the information you provide in your message together with information needed to respond to your request.
Website and device information
When you visit Hytzone, technical information may be collected automatically, such as IP address, browser type, device information, operating system, pages viewed, access times, referring pages, and information about how the website is used.
Cookie and consent information
The website may use cookies and similar technologies for essential site functions and, where enabled and permitted, analytics, advertising, or personalization. Your cookie and tracking preferences may also be stored.
Transaction and fraud-prevention information
We may process information relating to purchases, attempted purchases, delivery, refunds, chargebacks, and other activity where necessary to operate the store securely and prevent misuse or fraud.
3. HOW WE COLLECT PERSONAL DATA
We collect personal data:
When you provide it directly, for example when placing an order, completing a form, or contacting us.
Automatically when you browse or interact with the website.
From service providers involved in operating the store, such as website hosting, payment processing, delivery, fraud prevention, analytics, and customer support providers.
Where permitted by law, from advertising or marketing platforms when you interact with Hytzone advertising or consent to relevant tracking technologies.
4. HOW WE USE PERSONAL DATA
We may process personal data for the following purposes:
To process, confirm, fulfil, deliver, and manage orders.
To process payments, refunds, and payment-related inquiries.
To communicate with you about orders, delivery, returns, refunds, and customer service requests.
To operate, secure, maintain, and improve Hytzone.
To detect and prevent fraud, abuse, security incidents, and unlawful activity.
To comply with accounting, tax, consumer protection, legal, and regulatory obligations.
To establish, exercise, or defend legal claims.
To understand website performance and improve the shopping experience.
Where you have given consent or where otherwise permitted by law, to measure advertising performance and provide relevant marketing.
5. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation applies, we process personal data on one or more of the following legal bases:
Performance of a contract
Processing is necessary to take steps at your request before entering into a contract or to fulfil an order you have placed with us.
Legal obligation
Processing is necessary to comply with legal obligations, including accounting, tax, consumer protection, and regulatory requirements.
Legitimate interests
Processing is necessary for legitimate business interests, such as operating and securing the store, preventing fraud, providing customer support, improving services, and protecting legal rights, provided those interests are not overridden by your rights and freedoms.
Consent
Where required, we rely on your consent for non-essential cookies, certain analytics, personalised advertising, or marketing. You may withdraw consent at any time without affecting processing carried out before withdrawal.
6. WIX AND OTHER SERVICE PROVIDERS
Hytzone is built and operated using the Wix platform. Wix and its affiliated service providers may process technical, transaction, hosting, security, and other information as necessary to provide the website and ecommerce services.
We may also use service providers for functions such as:
Payment processing.
Order fulfilment and delivery.
Fraud prevention and website security.
Website analytics and performance.
Customer communications.
Advertising and marketing, where applicable and legally permitted.
These providers may process personal data only as permitted by applicable law and according to the role they perform in providing their services.
7. SHIPPING AND ORDER FULFILMENT
Hytzone processes order and delivery information for destinations that are made available through the store and accepted during checkout.
To fulfil an order, we may share necessary delivery information with warehouses, fulfilment partners, carriers, and other parties involved in preparing and delivering the order.
This information may include your name, delivery address, contact details, order information, and other details reasonably required for fulfilment and delivery.
8. COOKIES AND SIMILAR TECHNOLOGIES
Hytzone may use cookies and similar technologies.
Essential technologies may be required for functions such as security, checkout, shopping-cart operation, fraud prevention, and storing your preferences.
Non-essential analytics or advertising technologies will be used in accordance with applicable consent requirements. Where a cookie preference or consent tool is available, you can use it to manage your choices.
You may also be able to block or remove cookies through your browser settings. Blocking essential cookies may affect website functionality.
9. ADVERTISING AND MARKETING
Hytzone may promote products through online advertising platforms.
Where advertising or measurement technologies are enabled, information such as cookie identifiers, device identifiers, IP address, website interactions, or purchase events may be processed to measure campaign performance or show relevant advertising.
Where consent is legally required for this processing, the relevant technologies will be used only after consent has been obtained. Consent can be withdrawn through the available cookie or privacy settings.
You may unsubscribe from promotional email communications at any time using the unsubscribe option included in the message, where such communications are offered.
10. HOW WE SHARE PERSONAL DATA
We do not sell personal data as a standalone business activity.
We may share personal data where necessary with:
Wix and website infrastructure providers.
Payment processors and financial service providers.
Warehouses, fulfilment providers, and shipping carriers.
Fraud prevention, security, and technical service providers.
Professional advisers such as accountants, legal advisers, or auditors where necessary.
Government authorities, courts, regulators, or law enforcement where disclosure is required by law.
Advertising and analytics providers where legally permitted and, where required, based on your consent.
We may also disclose data as part of a merger, restructuring, sale, or transfer of the business or its assets, subject to applicable data protection law.
11. INTERNATIONAL DATA TRANSFERS
Some service providers may process personal data outside the European Economic Area.
Where personal data is transferred to a country that does not benefit from an applicable adequacy decision, we rely on appropriate safeguards where required, such as approved contractual protections, together with any additional measures required by law.
12. DATA RETENTION
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or for applicable legal, accounting, tax, contractual, fraud-prevention, or dispute-resolution requirements.
Order and transaction information may need to be retained for statutory recordkeeping periods.
When personal data is no longer required, it will be deleted, anonymised, or otherwise handled in accordance with applicable law.
13. YOUR DATA PROTECTION RIGHTS
Subject to the conditions and exceptions under applicable law, you may have the right to:
Request access to personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of personal data.
Request restriction of processing.
Receive certain personal data in a portable format.
Object to processing based on legitimate interests.
Object to direct marketing.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a competent data protection supervisory authority.
To exercise your rights, contact us through the Contact page on Hytzone or by writing to Moxemi UG (haftungsbeschränkt) at Heinrich-Delp-Straße 54, 64297 Darmstadt, Germany.
We may need to verify your identity before completing a request.
14. SECURITY
We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
No internet-based service can be guaranteed to be completely secure. You should also take reasonable care when using online services and communicating personal information.
15. CHILDREN
Hytzone is intended as a general online retail store and is not designed to knowingly collect personal data directly from children under 16 for marketing or account-related purposes.
If we become aware that personal data has been collected from a child in circumstances where valid consent or another legal basis was required and was not available, we will take appropriate steps to delete or otherwise lawfully handle the information.
16. THIRD-PARTY WEBSITES
Hytzone may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. If you follow an external link, the privacy policy of that third party applies to its processing of your personal data.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.
The current version will be published on Hytzone together with the date it was last updated.
18. CONTACT
Data controller:
Moxemi UG (haftungsbeschränkt)
Heinrich-Delp-Straße 54
64297 Darmstadt
Germany
Registered seat: Frankfurt am Main
Commercial Register: Amtsgericht Frankfurt am Main
Registration Number: HRB 141507
For privacy questions or requests, please use the Contact page on Hytzone or write to the address above.